Case Study: Danica Pension accelerates onboarding and improves customer experience with Camunda

Danica accelerates pension onboarding and improves customer experience with Camunda

Danica Pension, a subsidiary of Danske Bank Group, needed to fix a slow, manual pension onboarding process that took two to three months on average and became especially strained during January renewal peaks. To improve customer experience and modernize legacy processes, the company turned to Camunda Platform to help automate and orchestrate its onboarding workflow.

Using Camunda 8 as the backbone of its new “Agreements on Time” process, Danica Pension streamlined validations, integrations, and policy creation across internal systems and external services. With Camunda, the company reduced contract development from months to a single day, enabled fully orchestrated straight-through processing, and built a future-ready foundation for new processes and AI capabilities.

Danica Pension

Lee Kiew Seng

Head of Orchestration and Integration