Case Study: Città di Lugano reduces administrative task time by 90% with Camunda

Città Di Lugano reduces administrative tasks by 90% with Camunda

The customer, Città Di Lugano, a forward-thinking city government in Switzerland, sought to improve governance and service quality by providing transparent, user-friendly digital services for citizens and businesses. Their challenge was to digitize and orchestrate numerous administrative processes efficiently. Following a Swiss Federal Government recommendation, they evaluated several options and chose the Camunda BPM platform for its robustness, scalability, and standards compliance.

The solution implemented using Camunda centered on a BPM engine that orchestrates interactions with back-end systems and third-party services, accessed by citizens through a custom Angular portal and by staff via the Camunda Tasklist. This Camunda-based system dramatically increased operational efficiency and trust. Specific results include a 90% reduction in time and cost for certain administrative tasks, a 70% increase in online certification applications, and a 60% cut in administrative duties for summer camp registrations, all while establishing a common BPMN language for future digitization efforts.

Città Di Lugano