Case Study: bunq improves phishing site takedowns and customer safety with Camunda

bunq cuts phishing takedown time to hours with Camunda

bunq, the second largest neobank in Europe, faced a significant challenge in efficiently detecting and taking down phishing websites that impersonated its brand to protect its users. The manual, time-consuming process involved multiple teams. To combat the 1.4 million new phishing sites appearing daily, bunq turned to Camunda's process orchestration platform, specifically Camunda Platform and Zeebe, to create a unified, automated system for managing takedowns.

By implementing Camunda, bunq orchestrated various third-party tools to automate its phishing site takedown process. The solution dramatically reduced takedown times to mere hours, enabled proactive takedowns before sites became active, and significantly increased the monthly volume of processed cases. Camunda's platform improved coordination, reduced manual errors, aided in regulatory compliance, and fostered a company-wide culture of process automation, leading to improved customer safety and increased brand reputation.

Bunq