Case Study: Helvetia achieves scalable automated customer management (60,000 processes/month) with Camunda BPM

Building a central system with automated processes to manage insurance requirements

Helvetia, the Swiss insurance group serving millions of customers across Europe, needed to expand a central customer-management system to support new channels and complex, rule-driven review processes for personal-data changes. The team required a lightweight, Java EE–friendly BPM solution supporting BPMN 2.0 and easy integration with their applications and rule engine, so after evaluating options they selected Camunda and its Camunda BPM engine.

Camunda delivered an embedded Camunda BPM engine, modelling patterns and on-site support that let two developers implement the solution in about six months, integrating with Helvetia’s Java EE stack and existing rule engine. The result was a flexible, easy-to-deploy BPMN 2.0 platform (with Camunda Cockpit for oversight), faster cross-team alignment and on-time delivery; Helvetia now runs up to 60,000 process instances per month with over 400 users interacting via inboxes.

Helvetia

Andreas Eigenmann

IT Solution Engineer