Case Study: BSI Financial Services achieves faster, lower-cost loan onboarding with Camunda

BSI Financial Services cuts loan onboarding time to 2 days with Camunda

BSI Financial Services, a mortgage servicing company, faced a complex and error-prone loan onboarding process. Manual data handling and verification led to costly errors, high latency, and inefficiency in this critical first step of the loan lifecycle. To drive digital and operational transformation, they turned to Camunda and its Camunda Platform for process orchestration.

Using Camunda, BSI Financial redesigned and automated their loan onboarding, focusing on reducing manual tasks and increasing transparency through BPMN modeling. The results were significant: loan onboarding time was cut by 50% to two days or less, costs were reduced by 35%, and loan servicing errors dropped to below 5%. Camunda enabled 60% straight-through processing, transforming operational efficiency and risk management for the business.

BSI Financial Services