Case Study: Amdocs achieves automated, scalable order management and improved customer experience with Camunda

Amdocs Transforming the Customer Experience in Telecommunications through Order Management Automation

Amdocs, a leading provider of software and services for communications and media companies, was helping telco customers modernize order fulfillment amid legacy systems, manual processes and pressure to cut time-to-market and improve customer experience. To tackle this, Amdocs built its DigitalONE digital enablement platform using the Camunda Platform to automate order management and customer-care workflows.

Using Camunda, Amdocs implemented end‑to‑end orchestration and decisioning that enables next‑best‑offer campaigns, seamless order delivery and massive scale—up to 1,000 process instances started per second in some use cases. The Camunda-powered solution has helped global telcos digitize sales and ordering, speed time-to-value for campaigns, improve customer satisfaction and unlock new revenue streams while providing the visibility and compliance history required for large operators.

Amdocs

Yoav Snir

Head of Global Partnerships