Case Study: Amdocs achieves scalable order management and better customer experience with Camunda

Amdocs scales order automation to 1,000 process instances per second with Camunda

Amdocs, a leading software provider for communications and media companies, faced the challenge of helping telecommunications clients overcome inefficient legacy systems and manual processes in order management. This hindered their ability to launch targeted campaigns quickly and deliver superior customer experiences. To address this, Amdocs turned to Camunda to power the process automation within its DigitalONE digital enablement platform.

By implementing Camunda's workflow and decision engines, Amdocs built a highly scalable, microservice-based solution for end-to-end process orchestration. The Camunda-powered system automates order and customer care workflows across any channel, enabling telcos to process individualized offers and accelerate time-to-market. This solution delivers significant measurable impact, including the ability to start up to 1,000 process instances per second, driving new revenue streams and better customer experiences for Amdocs' global clients.

Amdocs