Case Study: Western Governors University increases financial aid verification completion by 5% and reduces costs by 40% with CampusLogic StudentForms

WGU Increases Financial Aid Completion Rates by 5%

Western Governors University (WGU) is an exclusively online, nonprofit university serving 67,000+ students, more than 70% of whom receive financial aid. Managing thousands of verifications annually had required large staff involvement to answer hundreds of student questions and chase paperwork, making verification slow, costly, and frustrating for students.

WGU implemented CampusLogic’s StudentForms, a cloud-based, self-service portal that automates notifications, mobile document upload, data validation, and staff workflow. As a result verification completion rose 5%, costs fell by 40%, student inquiries about missing documents dropped ~50%, incoming call volume decreased 55%, and the overall student experience improved.

Western Governors University

Bob Collins

VP of Financial Aid