Case Study: Concordia University, St. Paul achieves 90% process-efficiency gain and 100% award-letter delivery with CampusLogic AwardLetter

Mobile AwardLetter Improves Efficiency by 90% at Concordia University, St. Paul

Concordia University, St. Paul, a private Lutheran university with about 4,380 students, faced a slow, paper-based process for producing nearly 3,000 award letters a year that was time-consuming for staff and hard for students and parents to understand. The manual workflow took roughly 10 hours per cycle, caused multi-day delivery delays, and limited the school’s ability to communicate financial aid clearly and promptly.

Concordia implemented CampusLogic’s AwardLetter, a mobile, personalized digital solution that runs as a single overnight process. The change cut award-letter work by 90% (from about 10 hours to roughly 1 hour per week, saving ~468 hours/year), delivers letters to 100% of aid recipients, improves financial literacy and the student experience, supports earlier enrollment decisions, and enabled enrollment growth without adding staff.

Concordia University, St. Paul

Kristin Vogel

Associate Vice President for Traditional Enrollment Management