Case Study: Neumann University achieves 50% time savings and improved student financial literacy with CampusLogic AwardLetter

Mobile AwardLetter Drives Financial Literacy & Staff Efficiency

Neumann University faced a time-consuming, paper-based financial aid award process that was difficult for students and parents to understand and roughly 85% manual. The Financial Aid office was overwhelmed by mail-merge workflows and reams of paper, making clear communication about costs and next steps a persistent challenge.

Neumann implemented CampusLogic’s AwardLetter — a mobile, personalized, school‑branded award letter — to simplify messaging and automate production. Since adoption they’ve sent about 3,700 digital letters, cut award‑letter production time by at least 50%, reduced call volume, increased student and parent engagement and financial literacy, and gained analytics to optimize communications (with features like the “What’s My Balance” box driving better conversations and differentiating Neumann’s brand).

Neumann University

Andrea Van Horn Del Vacchio

Director of Financial Aid