Case Study: University of Wisconsin-Milwaukee improves family access and support with CampusESP's Family AI Assistant

University of Wisconsin-Milwaukee boosts family support with CampusESP AI Assistant, with 41% of conversations on nights and weekends

The University of Wisconsin-Milwaukee sought to improve information accessibility and support for the families of its students, many of whom are first-generation. Partnering with CampusESP, the university aimed to transform its family engagement using the ESP Sense™ Family AI Assistant to provide timely answers and empower families.

CampusESP's solution was quickly implemented, giving families a 24/7 resource for instant support. The AI Assistant handled over 1,150 messages from hundreds of users and achieved high satisfaction scores. For the university, it extended support beyond traditional hours, uncovered areas to improve its web content, and provided invaluable insights into family needs, creating a continuous feedback loop.

University of Wisconsin-Milwaukee