Case Study: University of West Georgia improves student retention and saves staff time with CampusESP

University of West Georgia boosts retention 24% with CampusESP

The University of West Georgia faced a challenge with its outdated, manual FERPA waiver process, which was tedious and time-consuming for its staff. To simplify operations and improve student success by engaging families, the university turned to CampusESP and its FERPA Management service.

By implementing CampusESP's digital solution, the university moved its FERPA waivers online. This resulted in a 24% higher retention rate for students with an engaged parent, a 93% decrease in paper forms processed, and a saving of 38 staff workdays over 18 months. CampusESP provided a centralized platform that empowered families with appropriate information and freed up administrative time across the campus.

University of West Georgia