Case Study: University of Cincinnati cuts Family Weekend check-in wait times by 83% with CampusESP Event Check-In

University of Cincinnati cuts Family Weekend wait times by 83% with CampusESP

The University of Cincinnati faced a significant challenge with its Family Weekend event, where growing attendance led to wait times of over an hour due to an outdated check-in system reliant on spreadsheets and paper lists. To address this, the university partnered with vendor CampusESP to utilize its Event Management and new Event Check-In solutions to streamline the process and improve the attendee experience.

CampusESP developed and launched its Event Check-In feature in collaboration with the university, enabling a digital check-in process via QR codes. This solution dramatically reduced wait times from over an hour to less than 10 minutes, with the average wait dropping to just 90 seconds. The implementation for over 4,000 attendees led to a smoother experience and greatly increased satisfaction for both families and volunteers.

University of Cincinnati