Case Study: Chelsea Clock achieves a connected repair service operation with Campaign Creators and HubSpot

Chelsea Clock reconciles 32 customer records with Campaign Creators

Chelsea Clock, a historic clock manufacturer and repair service, faced significant operational challenges due to its reliance on a disconnected 2007-era Great Plains ERP. This system was not linked to their Shopify storefront, leading to fragmented order intake, no proactive customer communication, and a complete lack of operational reporting. Campaign Creators was engaged to replace the legacy system and connect their repair service operations.

Campaign Creators implemented HubSpot Service Hub Enterprise and Sales Hub Professional, integrating it with Shopify via Unific. They built a custom repair ticket pipeline that mirrored the real shop-floor process, reconciled conflicting customer ID schemes from the old system, and delivered custom reporting dashboards. The solution provided Chelsea Clock with a single, connected system of record, eliminating manual data entry and finally giving leadership the visibility needed to measure repair operation performance.

Chelsea Clock