Case Study: NRG Lab achieves 70% less tailgating and 11x ROI with Camio

NRG Lab reduces tailgating by 70%

NRG Lab, a Massachusetts fitness operator, needed a better way to stop tailgating at its gyms, protect members and property, and recover lost guest fee revenue. The challenge became even more urgent during the Covid-19 pandemic, when the company had to limit occupancy, support 24/7 operations, and monitor entrances even when the front desk was unstaffed. Camio’s real-time video search and tailgating detection used existing cameras to help address the problem.

Camio deployed its AI-powered solution in less than an hour, integrating with access control and automatically alerting staff when unauthorized people entered behind authorized guests. The system also helped NRG Lab monitor mask use, operate without extra overnight staff, and view incidents through dashboards. Results were strong: tailgating dropped 70% from 14.95% to 4.44%, the system delivered 11x ROI from visitor fees alone, and the investment was recouped within the first week after just two tailgaters were identified and billed.

NRG Lab

Luther White

President and CEO