Case Study: Santa Clarita cuts permit counter visits by 70% with Camino Technologies

How Santa Clarita Cut the Length of Permit Counter Visits by 70%

The city of Santa Clarita faced significant challenges as a construction boom increased the workload for its Permit Center staff. Despite providing detailed online resources, customers were overwhelmed by information and struggled to find what was relevant, leading staff to spend excessive time guiding them through the permit process. To address this, Santa Clarita partnered with vendor Camino Technologies.

Using Camino's interactive Permit Guide solution, the city created a personalized, step-by-step instruction manual for customers. The result was a dramatic reduction in the time staff spent answering questions, cutting the length of permit counter visits by 70%. The solution also led to an 18% reduction in calls and a 5% reduction in visits, revolutionizing customer service.

Santa Clarita

John Caprarelli

City Building Official