Case Study: City of McKinney simplifies permitting and scales growth with Camino Technologies

City of McKinney serves 2,000 users in first year with Camino Technologies

The City of McKinney, a fast-growing municipality, faced a challenge in consistently and accurately explaining its complex building permit process to residents and developers. Its existing PDF checklists and flowcharts were too broad and not customized to specific projects. The city partnered with Camino Technologies to deploy the Camino Permit Guide, known locally as the Development Navigation Assistant (DNA).

Camino's solution provided applicants with a custom, step-by-step guide for their specific projects. This drastically reduced support calls to the Permit Center and freed up staff. In its first year alone, nearly 2,000 users adopted the tool. The City of McKinney praised Camino for providing an easy-to-use and fun implementation process, resulting in outstanding and consistent customer service.

City of McKinney