Case Study: Microsoft improves police contact management and risk detection with Cambridge Intelligence KeyLines

KeyLines chosen for new Police Contact Management Platform

Microsoft Services was working with two UK police forces to transform how incident data is collected, recorded, and used by call handlers and dispatch teams. Facing 2.6 million calls a year across 1.1 million incidents, the forces needed a faster way to identify threat, risk, and harm using Microsoft Dynamics CRM and a modern contact management platform. Cambridge Intelligence’s KeyLines was selected to provide network visualization for a more contextual, real-time view of people, vehicles, incidents, and locations.

Cambridge Intelligence implemented KeyLines within the new Microsoft Services Contact Management platform to deliver an interactive, web-based dashboard that surfaces relevant intelligence quickly and supports safer decision-making. The solution met the team’s requirements for performance, reliability, and Microsoft Dynamics CRM compatibility, and it has already received positive feedback from police staff. The initial rollout was planned for 500 core users, with future expansion under consideration for other police forces, mobile officer access, and digital case files.

Microsoft

Huw Edmunds

Solution Architect