Case Study: The Rushmore Hotel & Suites achieves zero Wi‑Fi support calls and reliable high‑speed guest connectivity with Cambium Networks cnPilot

Rushmore Hotel - Customer Case Study

The Rushmore Hotel & Suites, a 177‑room boutique destination in Rapid City averaging 98% occupancy, needed reliable high‑speed Wi‑Fi to meet guest expectations and support heavy seasonal demand. After struggling with a legacy ZyXEL network and receiving 8–10 Wi‑Fi support calls per day, the hotel engaged Cambium Networks (with managed services from iSuite Networks) to upgrade guest connectivity using cnPilot Enterprise Wi‑Fi and cnMaestro cloud management.

Cambium Networks replaced the legacy infrastructure with 37 cnPilot 802.11ac indoor access points (covering the hotel and parking lot) and centralized management via cnMaestro; since the July 2017 deployment the hotel has recorded zero Wi‑Fi support calls. The solution reliably handles peak events (600–1,000 people during Sturgis Week), supports high guest satisfaction (4.0 TripAdvisor/Yelp) and enables the hotel to plan further enhancements like a multi‑application captive portal — all with measurable operational improvement attributed to Cambium Networks.

Rushmore Hotel

Karim Merali

Owner