Case Study: Quest on William achieves zero guest complaints and 30% lower AP costs with Cambium Networks (cnPilot)

Happy Guests for Quest on William with cnPilot™

Quest on William is a high-end apartment hotel in Melbourne that was struggling with aging DSLAM/modem infrastructure, poor coverage, and guests tampering with modems to try to improve connections. Their IT provider NinedotsIT selected Cambium Networks’ cnPilot Enterprise 802.11ac Wave 2 access points (e400) to deliver a fast, reliable, and budget-friendly Wi‑Fi upgrade across the 12-floor property.

NinedotsIT deployed 58 cnPilot e400 APs from Cambium Networks, immediately reducing guest complaints to zero and freeing front desk staff from connectivity issues; guests now log in quickly and bookings via sites like Expedia and TripAdvisor run smoothly. The solution supports 50–60 concurrent connections per AP and delivered a 30% reduction in Wi‑Fi AP costs, improving performance and lowering total cost of ownership.

Quest on William