Case Study: Warwickshire Police streamlines information requests and cuts costs with Calytera AccessPro Suite

Warwickshire Police - Customer Case Study

Warwickshire Police, serving a community of 546,500 with a 2,000-person workforce, faced growing pressure to manage daily Freedom of Information, Data Protection Act, Environmental Information Regulations, and other information-sharing requests. Their challenge was compounded by information spread across multiple physical and electronic locations, limited public funding, and manual processes that had become unsustainable.

Calytera implemented its AccessPro Suite case management system to automate request handling, tracking, document management, deadline monitoring, and appeals support. The solution centralized data, auto-generated messages, and streamlined disclosure and audit processes, reducing response times from days to hours in some cases. It also cut paper and delivery costs, helped Warwickshire Police meet deadlines more effectively, and saved the force several thousand British pounds annually.

Warwickshire Police