Case Study: Town of Oakville achieves automated, efficient licensing with Calytera AMANDA

Town of Oakville - Customer Case Study

The Town of Oakville, a lakeside community in the Greater Toronto Area, was struggling with a manual licensing process that required applicants to submit paper forms and move paperwork from one person to another. This created delays and affected accuracy, productivity, and customer service. Calytera’s AMANDA Licensing product was introduced to modernize the process.

With Calytera’s AMANDA Licensing, Oakville automated licensing workflows, reminders, renewals, and staff access to license information, while also managing permissions for private data. The town improved organization and efficiency, tracked payments and outstanding balances, and gained better visibility into customer service issues and licensing history.

Town of Oakville