Case Study: Thurston County achieves centralized permit management with Calytera AMANDA

Thurston County - Customer Case Study

Thurston County, Washington, needed to replace an outdated mainframe-based permit tracking system and centralize data for better decision-making across its Development Services operations. Calytera provided AMANDA, a business process automation solution designed to handle the County’s unique rules and regulations.

Using Calytera’s AMANDA, Thurston County centralized permit and property information, streamlined updates across departments, and integrated with third-party tools like Selectron’s IVR and GeoNorth’s iMap. The system served 130 users across multiple departments, supported a one-stop Permit Assistance Center, improved public transparency through document access, and reduced the need to update multiple systems by consolidating fee and data management into one platform.

Thurston County