Case Study: The Ontario Ministry of the Environment boosts FOI compliance with Calytera AccessPro

The Ontario Ministry of the Environment - Customer Case Study

The Ontario Ministry of the Environment, a high-volume public body handling thousands of Freedom of Information (FOI) requests each year, was struggling with a paper-based process and a rudimentary case management system that could not keep up with demand. Calytera helped the Ministry modernize its FOI handling with AccessPro Case Management and related document management tools.

Calytera implemented AccessPro Case Management, AccessPro Redaction, and AccessPro Workgroup to automate logging, routing, review, and reporting for FOI requests within the 30-day legislated window. The result was a major efficiency gain: FOI compliance rose from 13% to 87%, printing and photocopying were reduced by 90%, and the Ministry significantly improved productivity and resource allocation.

The Ontario Ministry of the Environment