Case Study: Saskatoon Health Region achieves improved FOI and privacy compliance with Calytera AccessPro Suite

Saskatoon Health Region - Customer Case Study

Saskatoon Health Region, the largest health region in Saskatchewan, needed a more efficient way to manage freedom of information and privacy requests while safeguarding sensitive health information. Working with Calytera, they sought to replace a manual, paper-based process with a system that could improve productivity, support compliance, and help a small team handle growing request volumes.

Calytera implemented AccessPro Suite Case Management as a central repository for tracking FOI requests, along with AccessPro Redaction to securely remove exempt information from documents. The result was faster turnaround times, more consistent responses, a complete audit trail, and better visibility into performance and compliance. Saskatoon Health Region also reported that the solution helped staff collaborate more easily and manage privacy and access matters more effectively.

Saskatoon Health Region