Case Study: City of Windsor achieves a clearer, more efficient property tax process with Calytera’s AMANDA Tax

City of Windsor - Customer Case Study

The City of Windsor’s Finance department needed to replace a challenging, complicated, and poorly automated property tax system with something easier to use and more efficient. Working with Calytera, the city implemented CSDC’s Property Tax Management Solution, including AMANDA Tax and MS SQL-based PeopleSoft for property tax operations.

Calytera’s solution streamlined Windsor’s taxation process by automating tax bill generation, improving access to tax information, and giving call center staff the details they needed to answer resident questions. The city now processes up to $400 million in annual property taxes more efficiently, and tax-related call center queries dropped from 53% to 6% after implementation.

City of Windsor