Case Study: City of Vancouver Streamlines Licensing and Online Renewals with Calytera Amanda

City of Vancouver - Customer Case Study

The City of Vancouver, Canada’s third largest city, manages a large and diverse licensing operation spanning 200 license types, more than 95,000 licenses issued annually, and over $11 million in yearly fees. To support this scale, Vancouver needed a robust, highly configurable solution to handle complex licensing workflows, renewals, reporting, and anti-fraud checks. Calytera’s Amanda product was selected to meet these needs.

With Calytera’s Amanda, the City of Vancouver automated licensing workflows, processed renewals in batches, and enabled online renewals through a public web portal. The solution helped staff conserve resources, reduce workload, improve renewal rates through staggered renewal cycles, and better track outstanding accounts and fee collection. Calytera also helped Vancouver prevent revoked companies from reapplying under different names, strengthening compliance and control across the licensing process.

City of Vancouver