Case Study: City of Salem streamlines permitting and annexations with Calytera AMANDA

City of Salem - Customer Case Study

The City of Salem, Oregon, needed a way to automate its permit application process, reduce paperwork, and keep the public better informed. To address these challenges, the city turned to Calytera’s AMANDA business process automation platform.

With Calytera’s AMANDA, Salem centralized permit and workflow data so staff could share and update information electronically, while automated notifications kept citizens and departments informed of required tasks and changes. The result was a more efficient process with reduced application time, improved customer service, and better handling of annexations, historic property requirements, and other land-use details.

City of Salem