Case Study: City of Cambridge improves permit processing and transparency with Calytera AMANDA

City of Cambridge - Customer Case Study

The City of Cambridge, Ontario, needed to replace a cumbersome paper-based permitting process that handled about 2,500 permits each year. Cambridge’s Building and Enforcement Services Division wanted to reduce processing time, improve performance, and better track compliance with provincial performance standards, so it turned to Calytera’s AMANDA permitting system.

Calytera implemented AMANDA to automate permit workflows, fee calculations, approvals, and departmental task management across Cambridge’s six permit classes. The solution helped staff meet legislative timelines, improved transparency and workflow visibility, and enabled parallel reviews across departments; Cambridge also used AMANDA for zoning, FOIA routing, backflow device tracking, and other records management needs.

City of Cambridge