Case Study: City of Brantford streamlines licensing and improves interdepartmental communication with Calytera AMANDA

City of Brantford - Customer Case Study

The City of Brantford, Ontario had been using Calytera’s AMANDA since 2000, but its licensing workflow was still slow, inconvenient, and inefficient. Before AMANDA Licensing was introduced, the department lacked electronic communication with finance and other departments, making collaboration and billing-related processes cumbersome.

In 2004, Calytera implemented AMANDA Licensing for Brantford’s Clerks Department, streamlining work across departments and improving communication, efficiency, and reliability. The city now uses AMANDA for business, professional, vehicle, alcohol, and gaming licenses, along with mobile field inspections through AMANDA Mobile PAL, with measurable gains in workflow coordination, batch renewals, shared notes, and better access to license and property information.

City of Brantford