Case Study: City of Arlington achieves faster permit processing with Calytera’s AMANDA Solution

City of Arlington - Customer Case Study

City of Arlington, Texas, serving a population of 365,000, needed a faster and more efficient way to manage growing zoning, planning, and permit workloads. Its aging manual system could no longer handle the process, forcing staff to rely on spreadsheets, creating delays, disconnected records, and frustrated customers. Calytera’s AMANDA solution was selected to modernize the city’s community development and planning operations.

With Calytera’s AMANDA, more than 50 staff members now use a streamlined system for zoning, planning, and online permit tracking. The solution reduced paperwork, automated application handling, and made it easier to query project status and share up-to-date information across departments, eliminating many call transfers and saving time for both staff and customers. The city reported greatly improved efficiency and productivity, and plans to expand AMANDA further into property records and GIS integration.

City of Arlington