Calytera
33 Case Studies
Case Study: Town of Ajax improves service and document control with Calytera AMANDA Permitting
A Calytera Case Study
Ajax - Customer Case Study
The Town of Ajax, working to improve productivity and customer satisfaction while maintaining ISO 9001 standards, needed better document control, process control, and a way to reduce paper flow. Calytera’s AMANDA permitting software was selected to help automate permitting and manage development application approval processes across multiple departments.
Calytera implemented AMANDA to track building and planning approvals, manage complaints and violations, and provide auditors with instant access to process records and dates. The system streamlined workflows, reduced paper usage for most applications and permits, and supported faster service delivery; Ajax also linked the software to its website to improve public access to current information.
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