Case Study: Data Entry Outsourcing achieves 20% higher data accuracy and faster turnaround with Callzilla

Commercial Lender Extends Funding Offers 30% Faster With CALLZILLA BPO™

Data Entry Outsourcing, a fast-growing U.S. lender serving merchants, was struggling with long applicant wait times, slow data entry, and error-prone submissions that were delaying underwriting and causing missed opportunities. The company needed a better way to handle applicant queries, submission processing, and data entry to improve speed and accuracy.

Callzilla took over applicant queries, data entry, and submission handling with a structured transition plan, targeted training, process collaboration, and incentives focused on quality and speed. Within 30 days, Callzilla cut time to create submissions from 3.5 hours to under 2, reduced overall time to offer from 9 hours to under 6, increased submissions per hour by 50%, and improved data accuracy by 20%.