Case Study: a world largest telecom provider achieves secure remote payment processing with Callvu

Global Telecom Leverages CallVU to Empower Secure Payments Across 40,000+ WFH Agents

A major global telecom provider faced a critical challenge when the COVID-19 pandemic forced the closure of its call centers, preventing its 40,000+ agents from securely processing millions of monthly bill payments from home. The company needed a highly secure and scalable solution within weeks, not the six months an internal build would require, and turned to Callvu to devise a new payments system.

Callvu collaborated closely with the telecom to develop and deploy a secure digital payment experience in just 5.5 weeks. The Callvu solution integrated with the company's existing systems and masked sensitive financial data from agents, ensuring 100% payment security. The system was rolled out to all 40,000+ agents in under a week, allowing them to successfully process hundreds of thousands of customer payments monthly from home.