Case Study: Northwestern Mutual achieves time savings and secure hosted communications with CallTower Cisco CallManager

Time Savings in Hosted Communication Solutions

Northwestern Mutual's Washington D.C. branch faced a significant challenge with its outdated, end-of-life Nortel PBX phone system, which was costly, time-consuming to maintain, and difficult for users. This prompted a search for a new communication solution in preparation for an office move. The vendor, CallTower, was selected to provide its hosted Cisco CallManager service to address these issues.

The solution implemented by CallTower delivered substantial time savings, with the IT team saving several hours per month using the CallTower Connect portal. This secure and reliable platform allowed the branch to easily manage communications, including a seamless transition to remote operations during an emergency. The success led Northwestern Mutual to roll out CallTower's Cisco CallManager to eight additional regional offices, with more planned, achieving cost savings and streamlined communications.

Northwestern Mutual

Mesa Lewchalermwong

Senior Chief Operating Officer