Case Study: Pepper Construction Group achieves unified cloud communications with CallTower's Microsoft 365 voice solution

Pepper Construction Group - Customer Case Study

Pepper Construction Group, a major general contracting firm, needed a cloud-based phone system with deep integration into their Microsoft Office 365 environment to replace an outdated PBX. Although they initially piloted Microsoft's own VoIP solution, they required a platform that also provided critical 24/7 US-based support. This led them to the vendor, CallTower.

CallTower implemented its hosted Skype for Business voice solution, which natively integrated with Office 365. The solution provided the desired support, training, and flexible user management. As a result, Pepper Construction achieved a significant reduction in telecommunications costs, increased company-wide efficiency, and enhanced collaboration across its multiple Midwest offices, all supported by CallTower's expertise.

Pepper Construction Group

Howie Piersma

Vice President of IT