Case Study: PING Golf achieves a modern Microsoft Teams communications upgrade with CallTower

Calltower’s Native Microsoft Teams Direct Routing Delivered a Hole in One Upgrade for Ping Golf

PING Golf, a manufacturer of golf equipment, faced a significant communications challenge at the onset of the COVID-19 pandemic. They needed to upgrade their outdated, hardware-based phone system to a modern UCaaS solution to support employee safety through social distancing and remote work capabilities. The company required a system with competitive pricing, robust support, license control, and a cloud-based contact center.

CallTower provided a native Microsoft Teams Direct Routing solution, which included the CallTower Connect administrative portal for license management. This gave PING control over their system and integrated a separate Five9 contact center for their customer service department. As a result, CallTower delivered a complete turnkey solution that provided all employees with modern collaboration tools, mobile flexibility, and a single monthly bill, enabling the company to operate effectively through the pandemic.

PING Golf

Chris Mellott

Senior Telecommunications Technician