Case Study: Blooms Today improves call quality and productivity with CallTower CT Cloud Voice

Blooms Today - Customer Case Study

Blooms Today, a national floral service provider, faced a communication system challenge that was critical to its online order business. Their previous provider could not deliver the necessary call quality, reporting, and system upgrades without excessive costs, which risked order accuracy and customer satisfaction. They engaged Agila Pro Consulting, who brought in CallTower to implement a solution.

CallTower deployed its CT Cloud Voice solution, which provided the stable call quality and robust analytics that Blooms Today required. The implementation resulted in immediate benefits including increased order accuracy, improved productivity, and streamlined workflows, all supported by CallTower's award-winning customer support. The vendor's tailored approach and dedicated management ensured a smooth transition and set the company up for future upgrades.

Blooms Today

Rose Bryant

Managing Partner