Case Study: DNA Insurance achieves greater contact centre control and visibility with Callstream TRAC

Hosted Contact Centre Solution for Insurance Broker

DNA Insurance, an Essex-based insurance broker, faced a challenge managing its 50-seat contact center. As one of its biggest costs, the company needed greater visibility and control over agent performance to maximize resources but could not achieve this with its existing hardware. They turned to vendor Callstream for a solution.

Callstream implemented its TRAC hosted contact center solution, which provided DNA Insurance with the real-time information and control it required. The cloud-based solution allows the company to make key management decisions confidently and ensures the system can scale easily as the business continues to grow.

DNA Insurance