Case Study: One Call Insurance achieves PCI-DSS compliance with Callstream Vault

Callstream Vault ensures PCI-DSS compliance for insurance broker secure card payments

One Call Insurance, a UK-based insurance broker, faced a challenge in meeting both PCI-DSS compliance, which prohibits the recording of credit card data, and FCA requirements, which recommend recording all call centre transactions. This created a significant logistical dilemma for securely handling customer payments. To resolve this, they appointed vendor Callstream to implement a solution.

Callstream implemented its Vault service to automatically suppress phone pad tones when callers enter their credit card details. This solution prevented the details from being recorded or heard by agents, ensuring instant PCI-DSS compliance while still allowing One Call to record the entirety of its calls for FCA adherence. According to a company director, Callstream’s technology was implemented quickly and cost-efficiently and is seen as a key system control that contributes to the company's growth by ensuring high levels of customer security.

One Call Insurance

Oliver Rose

Company Director