Case Study: Fresh! Insurance boosts outbound call performance with Callstream Midas

Callstream Midas enables outbound success for Fresh! Insurance

Fresh! Insurance Services Group, a large UK-based insurance broker, faced a challenge in managing a high volume of sales leads from online aggregators. Their existing system was overwhelmed, risking wasted opportunities. They needed a solution from Callstream to prioritize outbound follow-up calls, assess lead strength, and schedule renewals efficiently to stay competitive and increase sales.

Callstream implemented its Midas dialer solution, which collects live call data to prioritize and route calls effectively. The results were significant, enabling the outbound team to focus on sales instead of admin and manage processes in near real-time. This led to enormous productivity benefits, a stronger business profile, and gave management greater visibility into team performance. Callstream's solution provided an affordable and tailored platform that eliminated silent calls and allowed agents to contact hot leads within minutes.

Fresh! Insurance Services Group

Andrew Tatton

IT Director