Case Study: The A & A Group improves call management and business continuity with Callstream

Call Management Solution for Insurance Broker

The A & A Group, one of the UK's largest independent insurance brokers, faced challenges managing telephone enquiries across its multiple brands and evaluating the true cost of its marketing conversions. To address this, they partnered with Callstream for a call management solution to also ensure business continuity.

Callstream implemented a solution featuring an overflow queue management facility, detailed management information analysis, and a disaster recovery plan. This eliminated unanswered calls, improved customer experience, and streamlined marketing efforts for significant financial savings. Callstream's technology also provided a robust continuity plan, allowing the business to operate seamlessly during any interruption.

The A & A Group