Case Study: The Polish Ministry of Justice improves court call quality with Callstats.io

The Polish Ministry of Justice gains insights into court proceedings' call quality

The Polish Ministry of Justice needed to rapidly adapt court proceedings for remote work during the COVID-19 pandemic, while also ensuring reliable audio and video quality for hearings and internal communications. After evaluating on-premises and cloud conferencing platforms, the ministry chose Jitsi for secure, scalable video conferencing and turned to callstats.io for monitoring and troubleshooting support.

With callstats.io integrated into Jitsi, the ministry gained real-time visibility into bandwidth, call events, network anomalies, delays, and infrastructure issues, helping IT teams diagnose user complaints much faster and address problems as they happened. The solution supported a major scale-up from 0 to 24,000 calls in six months, improved operational efficiency, and provided secure European data storage with quick deployment and low-cost monitoring.

The Polish Ministry of Justice

Krzysztof Kaminski

Head of IT