Case Study: Atlassian’s Jitsi reduces debugging time and scales video monitoring with callstats.io

How Jitsi moved their focus from bug squashing to scaling with the help of callstats.io

Atlassian’s Jitsi team needed a better way to monitor WebRTC video conferencing at scale without spending excessive time building and maintaining its own quality tools. Using callstats.io with Jitsi Videobridge and Jitsi Meet, they moved away from manual bug squashing toward a more scalable approach to monitoring and performance analysis.

callstats.io provided pre-integrated call quality monitoring, real-time notifications, and accurate dashboard metrics, helping the team quickly detect failures, debug new releases, and track trends across multiple data sources. The impact was a dramatic reduction in debugging time, with Emil Ivov saying up to 90% of usage shifted to the general service-level dashboard as the product grew and the team took a more managerial view of quality monitoring.

Atlassian

Emil Ivov

Founder