Case Study: Daily.co Improves WebRTC Quality Monitoring and Customer Support with Callstats.io

Daily.co, the Videoconferencing System for Remote Teams, Relies on callstats.io for Usage Insights and Technical Diagnostics

Daily.co is a Y Combinator-backed videoconferencing system for remote teams that uses browser-based video calls and conferencing hardware. As a small WebRTC team, it initially built its own monitoring and logging tools, but needed a better way to visualize call quality, prioritize issues, and reduce the engineering time spent on analytics and support.

Daily.co implemented callstats.io for WebRTC diagnostics, usage insights, and quality monitoring across all of its calls. With callstats.io dashboards, libraries, and Automatic Diagnostics, the team can troubleshoot individual conference issues, track service trends, and spot errors like bandwidth, SDP, TURN, and ICE problems more quickly—freeing engineering time to focus on customer-facing features and improving customer support in real time.

Daily.co

Kwindla Hultman Kramer

Chief Executive Officer