Case Study: Frasier Enterprises achieves 5% conversion lift and $50K+ monthly revenue with CallSource

On Time Experts Increases Monthly Revenue Over $50,000 By Implementing Call Processing

Frasier Enterprises needed a better way to coach CSRs and measure call performance without draining internal resources or building an in‑house scoring platform. They partnered with CallSource (used alongside Five9) to implement call processing and customized call‑handler scoring so managers could consistently track KPIs and focus on training.

CallSource uploaded and scored recorded calls, delivered customizable scorecards and dashboards, and enabled faster onboarding and objective coaching. As a result, Frasier regained manager time, saved thousands versus developing an internal system, and reported improved productivity, conversion rates and overall customer service after implementing CallSource.

Frasier Enterprises

Melissa Santa Maria

Dream Center Manager