Case Study: Sheehy Infiniti boosts used car sales and appointment rates with CallRevu

Improving Customer Phone Experience Boosts Sheehy Infiniti Used Car Sales By 30 Percent

Sheehy Infiniti, through its Tysons and Chantilly locations, wanted to improve the customer experience and create more consistent phone processes across both stores. Despite being top performers in their DMA, the team lacked clear call analysis and data to identify where appointments were being lost, which was hurting appointment set rates and follow-up consistency.

Using CallRevu’s call recording, analysis, and real-time alert system, Sheehy Infiniti was able to quickly identify mishandled calls, coach staff, and follow up with customers before opportunities were lost. The result was a nearly 20% increase in appointment set rates at Chantilly, used car sales growth of 30% at Tysons, and stronger overall sales and CSI performance, all while spending only a few minutes a day reviewing CallRevu data.

Sheehy Infiniti

Aaron Spicer

General Manager