Case Study: Germain Motor Company improves customer experience and call management with CallRevu

How CallRevu helped them identify the 40,000 missed opportunities to provide a great experience and what they did to fix it

Germain Motor Company, part of the Steve Germain Automotive Group, wanted to make customer experience its top growth strategy but was losing opportunities because of inconsistent phone handling across 12 stores. Their existing call monitoring and tracking tools were outdated and didn’t give accurate, real-time visibility into missed calls, mishandled transfers, or lost lead information. CallRevu helped address these issues with call tracking and monitoring.

CallRevu implemented a fail-safe call management solution that captured, transcribed, categorized, and routed every call, automatically alerting managers when calls were missed or mishandled and even placing follow-up calls when needed. The result was stronger visibility across all stores, faster response times, and better lead capture—Germain reported converting 56% of opportunities into sales and doubling appointments after adopting the process.

Germain Motor Company

Steve Germain

Germain Auto Group