Case Study: Braman Motor Cars boosts sales by 27% with CallRevu

Braman Motor Cars boosts sales 27% with CallRevu

Braman Motor Cars, a luxury vehicle dealer in Florida, was facing challenges with its phone processes, lacking call recording and analysis. This led to inconsistent customer service and missed opportunities for appointments and sales. Director of Michael Visocky sought a solution to improve the customer experience and increase sales, leading them to partner with CallRevu for its call tracking and analysis service.

CallRevu implemented a system combining AI technology with human analysis to record, transcribe, and summarize every sales call. The dealership hired a dedicated coordinator to monitor real-time alerts for mishandled and abandoned calls, allowing them to save deals and recapture lost opportunities. This data was also used for ongoing employee training and holding sales staff accountable. As a result, Braman Motor Cars achieved a 27 percent year-over-year increase in sales and record-high phone connection rates with CallRevu.

Braman Motor Cars