Case Study: Turtle Creek Management streamlines operations and boosts follow-up with CallPotential

Turtle Creek Management manages key operations with one powerful platform

Turtle Creek Management, an established self storage property management company with four locations in the Indianapolis area, needed a better way to oversee sales, follow-ups, and call activity across its sites. To gain visibility and peace of mind that key tasks were being handled, the company turned to CallPotential, using tools such as Performance Manager, Collections Manager, DIY Call Center, and Marketing Analytics.

CallPotential helped Turtle Creek Management automatically track and record inbound and outbound calls, automate follow-ups, eliminate third-party reporting and secret shopper services, and reroute missed calls to available agents. The result was more work managed in-house, faster tenant payments through text and email collections outreach, fewer missed calls, and significant time savings for staff, while giving management greater transparency and control.

Turtle Creek Management

Mark Purvis

Area Manager